Be the best in marketing with MACH-powered modern customer engagement platform. Effortlessly automate emails, SMS messages, and push notifications, ensuring your valued customers keep coming back for more.
Data-driven platform designed to boost your iGaming business. It consists of the all-embracing management system, powerful rewards & promotions system as well as helicopter view of business & infrastructure on top of all other cool features.
Our tech capabilities are empowered by Salesforce solutions and fuelled by the Newage engineering expertise to enable a competitive edge for our clients and products.
Support your operations with a custom-built application. We use a human-centred approach to create transformative, digital experiences that solve the most complex business challenges.
BlueChip.io is a global iGaming company offering a catalogue of games like video slots, table games, virtual sports and a live casino. The company offers 3,150 online games, serves over 5 million customers worldwide in 42+ markets globally.
With the goal of improving communication with customers and providing better customer support, BlueChip.io team sought the help to upgrade their existing Salesforce implementation. The team at Newage had an ambitious goal to meet – deliver excellent customer service with 360-degree view of BlueChip.io customers.
Salesforce Digital Engagement extension was added on top of Service Cloud Enterprise Edition providing a consistent service across various channels while using messaging apps WhatsApp, Facebook Messenger, and Web chat. It ensures that customer engagement could be done on any device, which also helps in delivering exceptional customer experience.
As the next level of support, it is planned to tie together certain data from the iGaming platform back office with Salesforce CRM.
BlueChip.io received a comprehensive customer support process based on Salesforce functionality that allowed players to easily reach out with any questions or issues they experienced while using the casino platform, while also allowing managers to track and analyze customer interactions.
Beyond the dramatic increase in service speed and revenue, BlueChip.io has also seen:
With our extensive Salesforce experience and expertise, we are confident that we can deliver a solution that will exceed your expectations.
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